FAQ

u003cstrongu003eNOu003c/strongu003e, our campsite is located in Sainte-Marie-la-Mer in the Pyrenees-Orientales region, just a short distance from Perpignan.

You can contact us by clicking u003cstrongu003eu003ca href=u0022https://www.camping-municipal-de-la-plage.com/p/10?cc-ns=1u0022u003ehereu003c/au003eu003c/strongu003e

u003cstrongu003eNou003c/strongu003e, the campsite has direct access to the beach through a secure gate operated with a badge. Opening hours are from 6:30 AM to 9:30 PM.

Wearing a wristband is mandatory throughout your entire stay at Camping de la Plage. One colour is used for adults and another for children.

What is an AED? u003cstrongu003eAn Automated External Defibrillatoru003c/strongu003e (AED) is a medical device that helps resuscitate victims of cardiac arrest. Combined with CPR, a defibrillator significantly increases the chances of survival. It is located on the campsite square near the activity centre and the swimming pool.

To book at Camping de la Plage, you must pay a deposit of 25% of the total cost of your stay in a single payment at the time of booking. However, you can pay the remaining balance in interest-free instalments by logging into your u003ca href=u0022https://www.camping-municipal-de-la-plage.com/p/8?cc-ns=1u0022u003ecustomer accountu003c/au003e.u003cbru003eFor mobile home bookings, the balance must be paid 30 days before your arrival at the campsite.

u003cstrongu003eNou003c/strongu003e, we do not accept VACAF vouchers (French government holiday subsidies).

u003cstrongu003eYesu003c/strongu003e, dogs are allowed on the campsite grounds (maximum two on camping pitches and one per rental accommodation). For pricing and further information, please contact reception at 04 68 80 68 59. Category 1 and 2 dogs (dangerous breeds) are not permitted.u003cbru003eu003cbru003eu003cstrongu003ePicking up after your dog is your responsibilityu003c/strongu003e. Dog waste bags are available at various points around the campsite and at reception.u003cbru003eu003cbru003eDogs must be kept on a lead at all times in all areas, including on your pitch.

u003cstrongu003eYesu003c/strongu003e, our security guards are on duty throughout the night.u003cbru003eYou can reach security at u003cstrongu003e06 72 16 38 44.u003c/strongu003e

You can pay for your stay:u003cbru003e- In cash (maximum amount per payment: 1,000 euros)u003cbru003e- By credit/debit cardu003cbru003e- By Cheques Vacances / ANCV (French holiday vouchers), to be sent directly to the campsite by registered mailu003cbru003e- By ANCV Connect, by contacting the campsite reception directlyu003cbru003eat 04 68 80 68 59.u003cbru003e- By bank transfer; our bank details are included as an attachment in the option confirmation email sent to you.u003cbru003eu003cbru003eu003cstrongu003ePLEASE NOTE: PAYMENTS BY PERSONAL CHEQUE ARE NOT ACCEPTEDu003c/strongu003e

You can find the refund conditions in case of cancellation in our Terms and Conditions (T&C) or by calling us at 04 68 80 68 59.

u003cstrongu003eYesu003c/strongu003e, babies are included in the accommodation capacity. An infant counts as one person.

Our prices include your rental accommodation or camping pitch, water and electricity consumption, and tourist taxes (adults only).

Our establishment strives to ensure the satisfaction of every guest. If you encounter any issue during your stay (or before/after), we invite you to visit us at reception. We will do everything we can to resolve the matter to your full satisfaction.

All adults (aged 18 and over) staying at the campsite.

u003cstrongu003eYesu003c/strongu003e, just a 10-minute walk from the campsite. Please note that the campsite itself is not a naturist site!

The booking fee is 30 euros, applicable only during high season.

You can place a hold on a booking, which will be valid for 10 days. After this period, it will be automatically cancelled.

Your invoice is sent to your email address after your stay has been paid in full.

If you arrive outside of opening hours, please contact reception at u003cstrongu003e04 68 80 68 59u003c/strongu003e or by email at u003cstrongu003eu003cau003eaccueil.camping@saintemarielamer.netu003c/au003eu003c/strongu003e to arrange your arrival. Late arrivals are handled by our security guard, whose office is located in the car park.

u003cstrongu003eYesu003c/strongu003e, Wi-Fi (fibre optic) covers the entire campsite and is u003cstrongu003eu003cuu003ecompletely free of chargeu003c/uu003eu003c/strongu003e.

u003cstrongu003eYesu003c/strongu003e, you can download the campsite map by clicking u003ca href=u0022https://www.camping-municipal-de-la-plage.com/p/1215?cc-ns=1u0022u003eu003cstrongu003ehereu003c/strongu003eu003c/au003e

You can download the Terms and Conditions by clicking u003cstrongu003eu003ca href=u0022https://www.camping-municipal-de-la-plage.com/p/1979?cc-ns=1u0022u003ehereu003c/au003eu003c/strongu003e

The shops open progressively from April onwards (bar/restaurant and grocery/bakery). For more information, contact us at 04 68 80 68 59.

u003cstrongu003eNOu003c/strongu003e You u003cstrongu003emustu003c/strongu003e present a valid ID for all members of your party upon arrival.

u003cstrongu003eYesu003c/strongu003e, subject to availability. In that case, please contact us by phone at 04 68 80 68 59 or by email at u003ca href=u0022mailto:accueil.camping@saintemarielamer.netu0022u003eu003cuu003eaccueil.camping@saintemarielamer.netu003c/uu003eu003c/au003e

u003cstrongu003eYesu003c/strongu003e, a security deposit is required for both camping pitches and rental accommodations, taken by card imprint only.

For rental accommodations, check-in: 4:00 PM and check-out: 10:00 AMu003cbru003eFor camping pitches, check-in: 1:00 PM and check-out: 12:00 PM

u003cstrongu003eYesu003c/strongu003e, you must schedule an inspection no later than the day before your departure. Please contact reception for the formalities.

Bed linen and towels are available as an optional extra and can be added at the time of booking.

u003cstrongu003eYesu003c/strongu003e, subject to availability.

u003cstrongu003eNou003c/strongu003e, it is not possible to set up a tent next to a mobile home.

u003cstrongu003eYesu003c/strongu003e, all our mobile homes are equipped with air conditioning.

u003cstrongu003eYesu003c/strongu003e, each mobile home has its own parking space, except for unit 71.

u003cstrongu003eYes, all our rental accommodations are equipped with a television.u003c/strongu003e

You can find the cleaning fee and our various service rates by clicking u003cstrongu003eu003ca href=u0022https://www.camping-municipal-de-la-plage.com/p/1186?cc-ns=1u0022u003ehereu003c/au003eu003c/strongu003e

u003cstrongu003eYesu003c/strongu003e, we have 3 rental accommodations adapted for people with reduced mobility.

This is possible in some of our rental accommodations. Please contact reception to confirm availability.

Only one vehicle is allowed per mobile home. If you need to bring a second vehicle, it must be parked in the supervised car park. For rates, click u003ca href=u0022https://www.camping-municipal-de-la-plage.com/p/1834?cc-ns=1u0022u003ehereu003c/au003e.

u003cstrongu003eYesu003c/strongu003e, the swimming pool is open throughout the entire campsite season.

u003cstrongu003eNou003c/strongu003e, swimming caps are not required, and swim shorts are allowed.

u003cstrongu003eYesu003c/strongu003e, the water park is supervised during opening hours.

The swimming pool is open every day from 10:00 AM to 7:00 PM.

u003cstrongu003eYesu003c/strongu003e, the swimming pool is open and heated throughout the entire season.

No, the swimming pool is not accessible to day visitors.

u003cstrongu003eYesu003c/strongu003e, sun loungers are provided free of charge for our guests.

The spa is freely accessible from the swimming pool area. For adults only (aged 18 and over).

u003cstrongu003eYesu003c/strongu003e, the swimming pool and spa are accessible to people with reduced mobility thanks to the BluOne mobile pool lift.

All activities at the campsite are free and open to everyone. However, we strongly recommend booking a table at the restaurant. Aquabike and Aquagym sessions must be booked in advance with the lifeguards.

We have a kids’ club open in July and August for children aged 5 to 12. Registration is required and free of charge.

The schedules are displayed at various points around the campsite. They are also available on our social media pages and on our interactive kiosk located at reception.

Yes, a gym is available at the campsite, but it is independently operated. For any enquiries, please contact 06 35 25 16 18.

Yes, you will find various bike and paddleboard rental packages at our shop located on the campsite square.

Yes, our shop is located on the main square of the campsite.

Yes, we have baby kits available for rent (travel cot, high chair and baby bath). You can add this option when making your booking.

Yes, the campsite has an independently operated bar, restaurant, pizzeria and snack bar.

Yes, there is an independently operated Proxy grocery shop on the campsite.

u003cstrongu003eu26a0ufe0fu003c/strongu003eOpen fires are strictly prohibited on the campsite.u003cbru003eOnly gas or electric barbecues are allowed.

An independent cleaning company handles the housekeeping of our mobile homes. Upon departure, you must leave your accommodation in a clean condition.u003cbru003eYou have the option of choosing the end-of-stay cleaning service, available as an extra. (See details at reception)

u003cstrongu003eYesu003c/strongu003e, the campsite has 4 washing machines and a tumble dryer. They operate with tokens available for purchase at reception. For mobile home guests, we also have an ironing board and iron available on a deposit basis at reception.

u003cstrongu003eYesu003c/strongu003e, you can use your own detergent or purchase single-dose pods at reception.